REZCLICK ONLINE RESERVATION SOFTWARE




The Culinary Center of Kansas City
7920 Santa Fe Drive, Overland Park, Kansas 66204
913-341-4455

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Frequently Asked Questions


  • Can I view a full pdf version (the "print version") of the newsletter and class schedule on-line?

    Please note that there are 3 Ways To View Our Class Schedule:

    Day By Day Calendar
    (click on "Calendar" in left margin)

    Classes By Category (e.g., baking, kids', BBQ, etc.)
    (click on "Newsletter & Classes At A Glance" in left margin, then click on "Our Classes At A Glance")

    Full PDF of Print Version of Our Newsletter & Schedule of Classes
    (click on "Newsletter & Classes At A Glance" in left margin, then click on "CCKC Newsletter")

  • Can I view the schedule of classes in "calendar" form?

    Please note that there are 3 Ways To View Our Class Schedule:

    Day By Day Calendar
    (click on "Calendar" in left margin)

    Classes By Category (e.g., baking, kids', BBQ, etc.)
    (click on "Newsletter & Classes At A Glance" in left margin, then click on "Our Classes At A Glance")

    Full PDF of Print Version of Our Newsletter & Schedule of Classes
    (click on "Newsletter & Classes At A Glance" in left margin, then click on "CCKC Newsletter")

  • How can I view the schedule of classes by category?

    Please note that there are 3 Ways To View Our Class Schedule:

    Day By Day Calendar
    (click on "Calendar" in left margin)

    Classes By Category (e.g., baking, kids', BBQ, etc.)
    (click on "Newsletter & Classes At A Glance" in left margin, then click on "Our Classes At A Glance")

    Full PDF of Print Version of Our Newsletter & Schedule of Classes
    (click on "Newsletter & Classes At A Glance" in left margin, then click on "CCKC Newsletter")

  • Are there different ways of viewing the schedule of classes?
    Please note that there are 3 Ways To View Our Class Schedule: Day By Day Calendar (click on "Calendar" in left margin);  Classes By Category (e.g., baking, kids', BBQ, etc.) (click on "Newsletter & Classes At A Glance" in left margin, then click on "Our Classes At A Glance"); Full PDF of Print Version of Our Newsletter & Schedule of Classes (click on "Newsletter & Classes At A Glance" in left margin, then click on "CCKC Newsletter")
  • Can I bring my own food or alcoholic beverages to classes and events?

    Our policy does not allow for outside food or beverage to be brought in for any event or class. However, we have full bar capabilities and we do offer alcoholic beverages for purchase (beyond what is already included in your chosen class) and we are happy to work with you and your needs for special dietary restrictions, special bar requests, etc. with advance notice. Thank you.

  • Which of your entrances should I use when I come to a class/event?
    We have two teaching kitchens: The Tuscan Kitchen and the Santa Fe Kitchen. Unless specifically noted on the class description on our website, we will direct you, upon your arrival, to the kitchen where your class or event will be held. You may enter through either our Santa Fe entrance (7920 Santa Fe) or our Foster entrance (7919 Foster). 
  • What is the minimum age for your "adult" cooking classes?
    There is a minimum age of 14 for our adult classes. Adult classes are those that do not specifically note the age range for which the class is designed. We regret that we cannot make exceptions. In order to make this a pleasant learning experience for all students, and due to liability issues, no young children or babies are allowed to accompany you in class or wait for you in a separate room here at The Culinary Center. .
  • What if I want to sit with my friends during a class or event?
    At the time of your reservation, please let us know if you are with another party so that you are seated together. This can be done by typing in this information in the "Comment/More Information" box on the final confirmation page of your online registration.  If you don't let us know in advance, we can't guarantee that you'll be able to be seated together as we designate seats prior to student arrival.
  • What should I wear to cooking classes?
    For hands-on classes, comfortable clothing and kitchen-safe shoes are required. For dinner classes, "The Dining Room" Events, Bistro Dinners and special events, business casual is appropriate.
  • What if inclement weather is threatened and I have a cooking class to attend?

    Like the postal service, neither rain, nor snow will keep us from the kitchen…well, actually, that’s a lie because sometimes weather DOES keep us from our kitchens!  Here’s the deal when there is inclement weather:

    ·      We will make a determination no later than 2 hours prior to a class.

    ·      When we make that determination, we will make every attempt to notify you using the information you provided to us upon registration. (Stop!  Read that again….think about the phone number you have on your account with us.  If it’s your land line and you don’t answer it, like hardly ever…(i.e.,it’s just there in case you lose power on your i-phone…or whatever) then it will be darned hard for us to let you know what the deal is with the class cancellation.  If your email is ONLY used for communications with your foot therapist and your account with us, then chances are you’re not going to check it often.) If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message. We will assume that you listen to your phone messages on a regular basis.

    ·     Email will be the preferred method of giving notice because we have the ability to email everyone in the class with a single email.  So, ladies and gents, if the weather is icky…check  your email often.

    ·     Website Posting:  you could also check the website calendar for an added note to your class description relating to class cancellation.

    Bottom Lineunless you hear from us either via email or phone (see above), the class will be held.

    Whew…that was a lot of information but we want you to be informed!!

  • What is your cancellation policy?

     Life happens – we get it!  Things come up that make it necessary for you to cancel your registration in one of our classes.  Darn it anyway! If you do have to cancel for any reason, we will miss you … but know that we will gladly refund your class fee, or transfer you to another class, as long as your request is made more than 5 calendar days (the "Cancellation Date") prior to the class date (10 days for groups of 6 or more). Please note that such 5 day period includes the scheduled date of the class.  For example, if your class is scheduled for the evening of January 10th you would need to cancel with us by 11:59 pm on January 5th.  Wanna know the reason behind the 5 day cancellation policy?  It’s because our awesome (and busy!) instructors need time to purchase product and prep for your class in order to give you the highest value for your class dollar! We also do a LOT of administrative prep for the class too.  Please understand that no exceptions can be made to our policy as the instructors and the CCKC have already begun preparations for the class. 

    If it’s too late to cancel with a refund, then, for heaven’s sake, find someone to come in your place.  (Hmmm….who do I owe a favor for feeding my cat when I was out of town?  Who is special in my life and could use a little unexpected good juju in their lives?  You get the drift. Someone needs to get this experience ya know?)  Oh yes, please note that you can’t make a student substitution in any of the Professional Culinary Arts Series classes.  Just can’t be done.  So, if you are sending someone in your place though, be sure to let us know who you are sending so we can make them a nametag.  It would be weird to make them wear your name all evening. 

    We reserve the right to cancel a class for any reason, including things like avalanches, pestilence, alien invasions and oh yes, low enrollment.  In the rare case that we have to cancel a class you will (of course) be offered the choice of a full refund or class credit to take a different class.  It would be uber uncool to keep your money now wouldn’t it?

  • What does "Hands-On" and "Limited Hands-On" mean in the description of classes?
    “Hands-On Classes” are designated as such in the description of the class.  These classes involve hands-on participation by students to a greater degree. Please check specific class descriptions for more information. Students must wear kitchen-safe clothing and shoes."Limited Hands-On Classes" are designated as such in the description of the class.  These classes involve hands-on participation by students but to a more limited degree. Usually the student will be be involved in one or two cooking processes during the class. Please check specific class descriptions for more information. Demonstration Only: Classes that have neither of the above designations are demonstration-only classes where students will learn from observing the instructor.
  • What will I get to taste during a cooking class?
    “Tasting” at the end of a class description means you will get to taste everything that is demonstrated or discussed in class. Keep in mind that our students rarely go away hungry! You may be served the tastings one at a time or all at one time at the end of class. “Lunch” means you will be served a full lunch, seated at tables. “Dinner” means you will be served a full dinner, seated at tables.
  • How can I cancel/change a class if I am within your cancellation policy?

    1) Sign into your on-line account and click on “My Classes

    2) Find the class you are canceling and click "Change” 

    3) Click on the box in front of the registered name.

    4) Click on the appropriated choice

    When you finish, your account will show an account credit. Refunds are given only as class credit. For your next purchase, the shopping cart will NOT automatically apply the credit and deduct the cost of your purchase from your account credit before it charges your credit card.  YOU MUST CLICK ON THE BUTTON IN THE MIDDLE OF THE PAGE “APPLY ACCOUNT CREDIT”.

  • Is it safe to use my credit card on-line?

    Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately. We are using a certtiifcate : 128-bit SSL encryption.

 
   
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