REZCLICK ONLINE RESERVATION SOFTWARE




Create a Cook
53 Winchester Street, Newton Highlands MA 02461
617-795-2223

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Online Reservation System Software
Online Reservation Software

Frequently Asked Questions


  • My child has food allergies or religious dietary restrictions, can you make substitutions or omit items?

    Nut Allergies:
    Create a Cook is not a nut free facility.  Any nuts that are on site are stored in enclosed containers.  All pans, pots, bowls, etc are run through our ware washing machine which reaches sanitizing temperatures during the cycle. In the classes most recipes we select allow the option of including or excluding nuts and we set up for each child accordingly.  For the birthday parties NONE of the recipes include nuts.

    Other food allergies or religious dietary restrictions:
    We also try to accommodate children with other allergies like milk allergies, sesame, soy, etc.  As long as you let the Create a Cook staff know when you register your child that there are food allergies or dietary restrictions like no pork or no shellfish we will always try to find a substitution for the student unless the recipe restricts it.  It is VERY IMPORTANT that you indicate these issues when you register in the Comments/More Information field during the last step of the registration process.

  • Are your classes hands-on?

    All of the classes both for adults as well as kids at Create a Cook are hands-on cooking unless it is noted in the class description as a demo class.  You will be preparing your own recipes and dishes and unless it is a party, where you will be dining here, all of the delicious food you prepare will be packed up  in take out containers and sent home with you to share with your family and friends.

  • What should I wear to my class?

    We recommend that students wear closed-toe shoes to class and to dress appropriately for a cooking environment. Open-toed shoes, and flip flops are not allowed to be worn during class. We will provide an apron during the cooking class.

  • How does the wait list work?

    Classes marked wait list are currently sold out however if you wish you can sign up for the wait list. When you sign up for the wait list the system WILL NOT ask for credit card details it will only ask you for contact information. You can sign up for as many wait listed classes as you want.  If a student cancels from the class we will contact you directly and offer you the option to take the class and we will arrange the payment details at that time.

  • What are your policies regarding class cancellations, rescheduling a booking, absences, etc?

    You must be signed in to your on-line account. Click on "My Classes" . Cancel any class using the Change button on the right side.

    When you finish, your account will show an account credit. Refunds are given only as class credit. For your next purchase, the shopping cart will NOT automatically apply the credit and deduct the cost of your purchase from your account credit before it charges your credit card.  YOU MUST CLICK ON THE BUTTON IN THE MIDDLE OF THE PAGE “APPLY ACCOUNT CREDIT”.

    Cancellation policy

    EVENTS:
    When you reserve one of our kitchens for an event (adult parties, team building, bachelorette parties, custom workshops), we require a 50% deposit at the time the reservation is made.  The remaining payment is due when we call for the final guest count. If you cancel at least 30 days prior to the event, your full deposit will be refunded. If you cancel within 30 days of the event, all monies paid will be forfeited unless the kitchen is booked for another event.

    KID'S BIRTHDAY PARTIES
    :

    When you reserve a kitchen for a birthday party we require a 50% deposit. The deposit is non-refundable and non-transferrable (meaning rescheduling the event) within 30 days of the party date.  We will refund or reschedule only if we can rebook the kitchen. Please keep in mind that the MAXIMUM attendance for birthday parties is 12 guests.  The 12 MUST include the birthday childIf a 13th guests arrives for a birthday party there will be a $100 fee for each additional guest.

    KIDS CLASS SERIES:
    If you join an already running session we will prorate you for any missed classes.
    Session cost varies depending on the number of classes that meet for each session.  Session classes do not meet during school vacation weeks or on days when Newton is closed for a holiday.

    MAKE UP CLASSES FOR SERIES:
    We will give you a credit on your Create a Cook account (not a refund) for 1 class missed per session as long as we were notified in advance of the absence. 


    SUMMER CAMP WEEKS:

    Deposits and Payments:

    When you are booking camp online the system will charge the full payment amount

    Change Policy:

    Camp weeks may be changed free of charge (subject to availability) prior to March 1st.  Beginning on March 1st a $50.00 Change fee will apply.

    Cancellation and Refund Policy:

    Through March 1st we will issue a full refund.

    After March 1st and up to 30 days before the camp start date we will charge a $50.00 cancellation fee and refund the balance to you.

    Within 30 days of the camp start date we will charge a $50.00 cancellation fee and the remaining balance will be refunded ONLY IF WE CAN FILL THE SEAT with another camper.


    ADULT CLASSES, DATE NIGHTS & WORKSHOPS:
    Cooking classes are like theater tickets: the show must go on, so we encourage you to send a substitute if you are unable to attend.

    If you cancel at least 14 days prior to the start of classes:
      Your payment will be refunded in full.

    If you cancel within 8-14 days of your scheduled class:
    We will issue you a credit towards a future class.  No refunds will be issued.

    If you cancel less than 7 days before the class: 
    No refunds, transfers, gift cards or credits will be issued for cancellations within seven calendar days of the class date. While it is not in our nature to say no, we are not able to offer credit, transfers or refunds for last-minute illnesses or work-related conflicts, personal emergencies or events beyond our control. However, you are always welcome to send someone in your place, because we understand these things do happen.

    If we cancel a class due to low enrollment:
    All payments and deposits will be refunded in full or a credit may be given for you to book a future class.  Your choice.

    If Create a Cook must cancel a class:
    If Create a Cook cancels a class due to low enrollment or other unforseen circumstances you will have the choice of receiving a refund or a credit for that particular day towards other offerings. If a class is canceled, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email.  If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message.  We will assume that you listen to your phone messages on a regular basis.

    Weather related cancelations:
    We will make a determination no later than 2 hours prior to a class and in the event of a cancellation of a class due to inclement weather, we will make every attempt to notify you by phone or email using the information you provided to us upon registration. We encourage you to check your email.  If we do choose to notify everyone via phone and we are not able to speak with you in person, we will leave a message.  We will assume that you listen to your phone messages on a regular basis.  We encourage you to call us if you are in doubt. Unless you hear from us either via email or phone based on the information provided to us at registration, the class will be held.  If the class is canceled we will put a credit on your Create a Cook account for a future class.  No refunds will be issued.

  • Is it safe to use my credit card on-line ?

    Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately. We are using a certificate : 128-bit SSL encryption.